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President's Message 12/2019

President's Message 12/2019

I cannot believe that we are at the end of 2019 already. From my side it has been an amazing journey with the institute this year as President. ....

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Communicator - Q4 2019

Communicator - Q4 2019

From all of us at the IING, thank you for your support in 2019. We wish you a blessed Festive Season and a prosperous New Year and look forward to a fantastic 2020 with you!

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Membership 2020

Membership 2020

New membership structures and value propositions for 2020. Apply or upgrade your membership as soon as possible to prevent you from loosing out ...

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Platinum Members

Platinum Members

IING Platinum Members

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Gold Members

Gold Members

IING Gold Members

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CPD Training March 2020

CPD Training March 2020

IISA

IISA

The IISA has put together a variety of courses in insurance. These courses will focus on Qualification Support for key insurance modules,

More Info


Greetings IING members!

We are sitting in the 2nd half of the year and hopefully the weather will start getting warmer now that we have August behind us.

I am just now returning from the 2018 IISA conference held at Sun City. The stand out message, for me, came from Ludovic Subran, Head of Macroeconomic Research for Allianz and Euler Hermes. He spoke about how we can grow the insurance economy.

Ludovic made it very clear that investment need to start internally. South Africa should not just look at international investment, but we need to create avenues and cultures to create within.

Dr Joachim Wenning, Chair of Board of Management: Munich Re spoke about new frontiers and how it is predicted that Africa will have a growth rate of 4.2% by 2030. This compared against only 1.6% for Europe.

If one considers the above statements it would be clear that we need to the see the opportunities within South Africa. It is here where we need to start looking at being more innovative – what has worked for us up and until now will definitely not work going forward.

The insurance sector needs new entrants urgently – It is our responsibility creating these avenues for new entrants. I personally know many insurance professionals who are nearing their retirement – with that we are losing these individuals together with the experience that they have gained over decades of dealing with our clients.

So building sustainability would be making sure we get new entrants and using the experienced individuals to train them. Proper development plans need to be put in place. Formal mentorship is critical to this plan.

But the first building block of this journey is making sure that we have new entrants coming into the industry. Not only corporate companies, but independent companies need to create a pipeline of these new entrants.

As the president of the IING my main goal is assisting entrants that maybe can’t afford studying towards the insurance sector. The IING decided to partner with the IIG in donating money towards a bursary fund. The fund will be used for school leavers to study towards a NQF 5 in the insurance sector. After completion these learners will also be guaranteed employment in the insurance sector. I want to applaud to IIG for creating this avenue and thank them for allowing us to be a part of this wonderful program.

If we as the insurance industry can build similar programs around the country we can start this journey making sure that the average age of an insurance professional in South Africa is no longer over the age of 50.

I am confident that the necessary individuals are out there – we just need to find them, show them that this is a great market and then assist them with the necessary tools, skills and experience. We all have great stories to tell, experience to share – let us all be part of this journey.

Keep well, Anton

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On the 16th of May, the annual IING President’s Golf Day was hosted at the Wingate Golf Club in Pretoria East.  It was a cold and overcast day, but the spirits of those in attendance could not be damped. 

The golf, along with the fun, grew warmer as the day progressed with fabulous sponsored holes and the promise of great prizes to be won by the best players. 

The annual Golf Day proved again to be one of the highlights for the insurance fraternity in the Northern Region, as it is always well attended by golf enthusiasts and their guests. 

The main sponsor for the 2018 President’s Golf Day was Hollard Insurance Pretoria Branch.  Johan Prinsloo and his team ensured that the course was coloured purple from beginning to end, and this royal colour surely added to the festive atmosphere.

The rest of the sponsors also pulled out all the stops and provided enough refreshments and snacks to sustain the players who braved the cold.  Sponsors included Iemas, Bryte, Guardrisk and Rodel.

The individual winners and winning teams for the day were as follows:

•          Nearest to the pin on 18th – Morne Stoltz

•          Nearest to the pin on the 16th – Gerrit Venter

•          Longest drive on the 2nd – Johan Van der Weshuizen

•          Winning 4-ball – Armand Joubert, Danie Van Vuuren, Kobus Steyn and Jean Joubert

•          2nd place 4-ball  - Mark Fichardt, P Uys, Johan Van der Weshuizen and R Coetzee

•          3rd place 4-ball - James Young, Derek Tuchten, Anton Williams, Kevin Meyer

 

The IING team is looking forward to seeing you at our next year’s President’s Golf Day!

View more photos on our IING Facebook page.

 Let’s get things rolling with an evening of bowling!

On the 14th of June 2018, the IING once again hosted their forever popular annual Ten-Pin bowling event at The Fun Company in Menlyn.  

We shared this date on the calendar with the 2018 FIFA World Cup Russia’s opening match.

 

Photo 4 Ten Pin

However, the battle was not limited to the soccer field where Russia defeated Saudi Arabia. It was game on for the Avenger-themed teams as anticipation and excitement built up, and players prepared themselves to compete against industry colleagues and friends!

Tracker Winning Team

After loads of fun and a little bit of competitiveness in some teams, team Tracker walked away with the prize for the Winning Team. 

The player with the highest score was Gerrit Venter, also from team Tracker.

Team King Price won the award for the best-dressed team.  Well done to all the winners!

King Price Best Dressed1

The IING we would like to thank all the sponsors as this event would not have been possible without them. 

A special thank you to GLASFIT - the Main sponsor for this event.

Jean Fouche and team, thank you for your loyal and generous contributions towards the IING events.  

Thank you to the co-sponsors Western National Insurance Company and Apollo Tyres for the sponsorship of the prizes, it was much appreciated.

Lastly, thank you to all our industry peers and members who had teamed up to make this event a memorable one yet again.

We are looking forward to seeing you at our next event!

The IING team

King Price Best Dressed Team 

Tarina Vlok and Christelle Colman

Old Mutual Insure has appointed a solid leadership team to run a new business within the group that will provide bespoke short-term insurance and personal risk management solutions to the high net worth insurance market. 

Elite Risk Acceptances is a wholly owned subsidiary of Old Mutual Insure and will act as a specialist underwriter for the insurer with a specific focus on customised personal insurance solutions.

For a number of years now, the broker market has requested a bespoke insurance solution for the high-net-worth segment from Old Mutual Insure. Entry into this challenging market has been facilitated when early in 2018, a team with specialised skills and expertise became available and it was decided to expand the Old Mutual Insure offering into the higher-net-worth market. 

It is with great pleasure we announce that Christelle Colman has taken up the position of Managing Director of Elite Risk Acceptances with effect from 1 June 2018. Colman’s last post was a two-year stint as CEO of Europ Assistance South Africa where she gained invaluable exposure to the global insurance market.

She is, however, no stranger to the short-term insurance industry, having previously been first in the executive team and later at the helm of MUA Insurance Acceptances for almost ten years. Before that, she spent time as Head of Personal Lines Underwriting at Santam. Colman has been an innovator and was the Founder and Managing Director of Thatch Risk Acceptances in 1998

Tarina Vlok has been appointed as General Manager at Elite Risk Acceptances. Vlok brings with her 17 years of experience in the short-term insurance industry and joins the company after most recently spending nine years as Product Development Manager at Santam.

Like Colman, Vlok also served two terms as President of the Insurance Institute of the Cape of Good Hope. She holds a B. Juris degree from the University of Port Elizabeth, as well as a number of qualifications from the University of Cape Town, the University of South Africa, the Insurance Institute of South Africa (IISA) and the College of Insurance.

Hannes Wilken, Old Mutual Insure’s Acting Chief Executive Officer, says Elite Risk Acceptances will provide customised and bespoke services to some of Old Mutual Insure’s clients. “We have no doubt that this partnership will add to the customer solutions that Old Mutual Insure offers and add real value to our customers and brokers. We welcome Christelle and Tarina into our fold and look forward to achieving new heights together.”

Colman says, “I have had a dream for many years to underwrite for and on behalf of Old Mutual Insure. I have a strong sense that the market is ready for a high net worth insurance underwriter backed by a blue-chip insurance license, offering bespoke solutions to Old Mutual Insure customers. We have an intimate knowledge of the client segment that Elite will serve, and we are confident that we have designed a product that is unparalleled in the current market space”.

Elite will launch their innovative new offering to market on the 1st of August 2018.  Please direct all queries to This email address is being protected from spambots. You need JavaScript enabled to view it..

Old Mutual Insure logo rgb A4

About Old Mutual Insure

Old Mutual Insure is the oldest short-term insurer in South Africa with a history that dates back more than 180 years. We partner with brokers to offer an extensive range of insurance products and solutions to fulfill personal, commercial and corporate needs.

We also provide insurance products for the agriculture, engineering, and marine sectors. As a brand, we promise to do great things as we protect what’s important to our customers and put them first in everything that we do.

Water question mark by shorty911

On 18 July 2018, the IING hosted a very informative and topical workshop, A Rational Approach to Risk in a Water Tight Environment, hosted by Rob Hodgkiss, Head of Risk Engineering at Bryte Insurance.

The workshop, which was awarded 4.5 CPD hours, was very well attended by many representatives from the local market, and also as far afield as Brits and Rustenburg. A total of 96 delegates were in attendance.

Rob started the days’ proceedings discussing lessons learned in the Cape Drought environment, and also from the fires near Knysna last year. He mentioned new firefighting strategies employed by municipal teams that have changed from Offensive (contain and fight) to Defensive (contain and protect surroundings).

The drought situation has prompted him and his department to investigate and consider possible alternatives to conventional water-based sprinkler systems that are highly dependant on sufficient water supply, adequate pressure, correct selection and installation and regular maintenance.

Rob also gave examples of various new types of active fire protection systems that are making their way into the marketplace, for example, Pressurised Water Mist systems, Tri-Fluid and Point-of-Ignition systems.

These systems are effective in situations where water is scarce, or the ever-increasing scenario where water pressure or supply of water from the municipalities is unreliable, rendering conventional water-based systems as unpredictable as the supply.

The benefits of new active systems that Rob has identified, and already considered and accepted as alternatives in his day to day work, include rapid intervention at ignition source, vastly reduced water consumption as opposed to traditional systems. Although regular maintenance is still required, it is less complicated than the conventional systems.

Rob also highlighted various Passive Fire Protection mechanisms that could also be considered to reduce the rate of ignition or spread of fire within premises. One of the main factors, and possibly one of the highest sources of building fires, is Incandescent and vapour lighting replaced by LED and CFL lighting. These are more cooling running lighting solutions that substantially reduce the risk of ignition.

Other Passive interventions include Wired Glass, composite lightweight concrete divisions, treatment of steel structures with intumescent paints, thermosetting plastics and treatment but preferably elimination of thatch and timber.

One of the keys to rationally approaching risk is looking at the human behavioural element. In considering risk management, how aware is management as well as the all the staff of fire safety, fire safety management system, impairment systems, and hot work permit requirements in their workplace?

Do they perform self-audits, looking in their environment at potential risks, external audits, swopping stations to check for potential dangers that the accustomed eye may overlook within their workspace? Does the company practice Fire Team drills to attack a potential fire while it is still reasonably possible to do so and extinguish it before it is out of control?

Finally, after presenting examples of the various new technology systems, along with video footage of them in action, participants were encouraged to engage with business sectors, educational facilities, risk engineers, and local municipalities to consider developing codes, standards and solutions around alternative prevention measures to decrease the client’s risk and dependence on traditional water-intensive measures.

Following a break, Mark Thorpe, Senior Risk Engineer at Bryte Insurance, presented to the delegates several factors to consider when looking at risk, mainly construction, occupancy, external hazards and natural hazards.

Mark elaborated on what considerations to give when determining the nature of the building. Is it made from combustible or non-combustible materials? What types of internal fire separations are in place? Party walls and internal communication, for example, open foyers with communication between the floors on a multi-storey building? Building cladding: does the building have advertising hanging over the outside, which renders the slab extension useless?

Occupancy of the building and regulations about the nature of occupancy is extremely important. In the same building, different risk types may attract different requirements to comply with local building codes, which needs to be considered when looking at the client’s risk.

Mark then also explained the standard building code requirements of fire extinguishers required in an area, when sprinklers are generally required and so on, and possible factors to consider in relation to each particular risk. For example, in an office of predominantly women, have two 4.5KG extinguishers instead of a single and heavy 9KG one.

Active fire detection systems are required in terms of regulations when a building height is more than 30m and over 5000m2. The implementation of evacuation procedures and communication of such procedure or plan is significant. All need to be considered and communicated to risk carriers to accurately underwrite a risk.

Mark also explained the Hot Works permit and the applicable purpose behind this requirement. The hot works permit is not just a certificate, but a plan of action around the immediate site where the hot works are to occur and refers to the clearing of potentially flammable materials, erecting screens to prevent sparks from grinding, clearing any potential tripping hazard around the work site.

It is a best practice that the client provides their broker with a copy of the Hot Works Permit to keep offsite. The worst thing that can happen to this permit onsite is to get destroyed in a fire, which means there is no copy for the client to produce to authorities or risk carriers.

There were several factors advised for delegates to consider, not only in respect of mitigating fire risks but something more likely to affect many of our clients: crime. What can we consider and advise clients to minimise their risk in respect of criminal elements?

What type of commodity is at risk; is it high or low in nature? What level of human intervention is in place; how many guards per shift; are they contracted or represent own staff? What communication link do they have access to in the event of an emergency; how long will it take for back-up to arrive?

Although in many instances the guarding is relatively acceptable, it is advisable to still have a linked alarm as a back-up. Chances are guards will not hang around too long in the face of danger to themselves, and having no alternative security will render the building unprotected.

Location and monitoring of CCTV footage are also critical. It is beneficial to have off-site storage rather than on-site as hard drives are regularly stolen to remove video evidence.

Visible deterrents like security gates and burglar bars will make a visible statement that the risk of the extended time it may take to break into the premises may dissuade criminals and drive them to consider another location for their activities.

External Hazards that could affect the risk is also vitally important to consider. What external conditions can affect risk? Does the neighbour’s housekeeping or storage outside his building pose a potential threat to your client? What happens in the communicable area between neighbours? Are there flammable materials stored there, are vehicles parked there after hours etcetera that might pose a risk of communication of fires from one building to another?

How is the risk located in relation to open parks, informal settlements or airports, which pose a higher risk of impact from aircraft, particularly from single-engine planes?

Now more than ever in the thought process of most of the industry professionals after the events of October and December 2017 are natural hazards. Are the risks located within floodplains, on or around hail bands, and are they in areas susceptible to high winds, and potential tornados?

What do clients with large mobile asset risks, e.g. motor dealers, do in the seasons for potential hail storms? Do they have sufficient hail netting for vehicles in the open?

How are clients protected against lightning surges to prevent damage to electronic equipment?

These are seemingly simple questions to professionals in the insurance industry, but very easily overlooked by clients. It is our responsibility to inform and educate the clients as to what best practice is to manage their risks effectively.

The highly informative and thought-provoking session was rounded off by our IING President, Anton Coertzen, concluding that Insurers in this industry should be returning to proper insurance practices.

As an industry, we are far too inclined to walk away from risk due to claims history, rather than to understand risk and to underwrite it accordingly.

Insightful last words from our IING President: “A bad loss ratio does not necessarily mean a bad risk.” Thus, are we as an industry genuinely treating customers fairly?