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President's Message 03/2021

President's Message 03/2021

I would like to thank all the members and committee for their confidence in me to lead the IING in the next chapter and to head up an amazing committee. ....

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Q2 2021

Q2 2021

What a year we have had thus far. We are facing times that was never seen or experienced before. From 3rd waves and back to adjusted level 4 lockdown to unrests. Insurers, clients, and service providers are all adjusting to the new normal. We at the IING trust that our members and their families are all still well and keeping safe. We wish you a better half to 2021. Challenges will always be there. How we react to them is up to us.

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Membership 2022

Membership 2022

Membership structures and value propositions for 2022 remains the same as for 2020 and 2021. Apply or upgrade your membership for 2022. ...

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The IISA has put together a variety of courses in insurance. These courses will focus on Qualification Support for key insurance modules,

More Info

“The IING hosted their first Quiz Event on Thursday the 4th of April 2019 at Thirst@28Degrees in Pretoria East.

This fully booked event started with welcoming drinks followed by the first half of the Quiz which after snacks were served, before moving on to the second half.

The Quiz Master kept the pace moving with his enormous range of questions covering different topics of general interests.

The teams sat around their tables and together worked through the challenges of the quiz questions, without the assistance of Google of course……

A huge thank you to PG Glass for being the main sponsor of this event and OMInsure for the sponsorship of the prizes.



Thank you so much for a super time and to all of the teams that participated. This Quiz event ROCKED!!!!
We had such positive feedback from all the teams, that this event will now be an Annual IING event on the calendar!”

Chanél Jevon – Convenor: Social


“Our Annual Ladies Golf 2019 was held at Kimiad on the 11th  April and played over the par 3, 6 holes course. It was very well-supported by our insurance ladies, those who can play golf and many that have never played golf before. It is great that the event had its biggest participation since inception, with 77 ladies taking part! Great fun was had by all the ladies with many laughs and many missed swings.

The day was sponsored by three companies, who provided refreshments for the ladies at a few of the tee off boxes. We wish to thank the following sponsorship of the event and all the refreshments that they provided on the day.


The day was won by the three ladies from MiWay:

Corné, Anthea and René.

In second place was the team from PG Glass:

Ronel, Lisa, Antonette and Gerdine.

In third place were the two ladies from Tracker: Ilse and Cherie.

We would like to thank all the Ladies that participated in the day and are looking forward to seeing all there again next year!”

See facebook for more photos

Richard Cowper – Convener: Sport

risk insuranceWhile South African short-term insurers and their reinsurers are tallying the hefty catastrophe losses for 2017, actuaries are analysing the various events for deeper insights into catastrophe risk with the aim of improving associated risk models.

Hannes van Rensburg, Chair of the Short-term Insurance Committee of the Actuarial Society of South Africa (ASSA), says the ramifications of a catastrophe can be severe for short-term insurers. Losses can quickly accumulate across a large number of risks and even multiple types of cover (such as buildings, vehicles, moveable assets and even life and health cover).

“Insurers generally purchase reinsurance to protect themselves from catastrophe losses. However, in extreme cases, the catastrophe event could be large enough to exceed the reinsurance cover purchased, and any losses above the upper reinsurance layer would pass back to the insurer.”

He points out that many of the international reinsurers that partner with local short-term insurers would also have taken strain following the three US hurricanes (Harvey, Irma and Maria), as well as the Mexican earthquakes. He says this may have a global knock-on effect pushing up reinsurance premium rates for local insurers.

It could lead to reduced profits or even the need for additional capital. Short-term insurers, therefore, rely heavily on actuaries to accurately model risk and design adequate reinsurance coverage, says Van Rensburg.


While actuaries can advise insurance companies on the pricing and reserving of risk for everyday events within reasonable degrees of confidence, extreme events such as natural catastrophes require the use of catastrophe models.

But while catastrophe models help actuaries predict an insurer’s potential exposure in case of a disaster, models can never predict with accuracy the full extent of the fallout.

Van Rensburg adds that some events are so extreme that they occur only once or twice in an actuary’s career, if at all. It adds to the difficulty of building exact catastrophe models.

“While it is possible to anticipate extreme weather events, it is the unpredictable secondary events that often cause loss of life and economic damage.

“In the aftermath of every catastrophe, you will find insurance pundits discussing the specific features of that catastrophe that wouldn’t have been captured in their models. Secondary uncertainty, such as flooding following a windstorm or demand price inflation following an event, are features that catastrophe modellers are trying to incorporate into their models.”

According to Van Rensburg, every actuary working for a short-term insurance company would have analysed the events that caused the devastation following the fires that ripped through Knysna and Plettenberg Bay in June this year.


He says regardless of how the fire started, the situation was made much worse by the strong winds. While meteorological services were able to predict the strong winds weeks before they hit the shores of the Western Cape, there was no way of predicting the start of a fire, which was fanned out of control by the strong winds.

Van Rensburg says in this example, the fire presented the secondary effect that accompanied an extreme weather event and also caused the greatest loss.

Another secondary effect that often results from catastrophe events is healthcare related.

“Some seven months after the Haiti earthquake, the island suffered its biggest outbreak of cholera. In light of this, we should pause and think whether the Knysna disaster has been fully extinguished.”

Van Rensburg adds that demand surge inflation may also be a relevant factor in the case of the Knysna fires, impacting the final settlement cost of claims.

“Demand surge inflation follows a catastrophe event when the demand for a type of service or resource, such as builders and building materials, is very high with limited capacity available to satisfy the demand. It increases the prices of such services and resources.”


Van Rensburg predicts that gaining new insights into catastrophes and the various ways in which these events impact on clients and insurers will drive the design of solutions that provide consumers with adequate protection when catastrophes occur without compromising the solvency of the insurers.

One notable example is the UK’s Flood Reinsurance program, which has made it possible to extend insurance coverage to high-risk homes.

“Catastrophes will undoubtedly remain a significant consideration in the capital and risk management processes of an insurer. The challenge for short-term insurance actuaries is managing the unknown variables that come with this risk and designing affordable products that will encourage consumers to insure themselves against this risk.”

Posted on February 14, 2018, in Reinsurance

old mutual insure

Buying motor insurance is often a grudge purchase. Therefore, when customers opt-in, it is essential that their risks are evaluated correctly and their premiums calculated accordingly so that they are adequately insured and can be delighted at claim stage.

2017 has seen South Africans get back in the market for new vehicles following a depressed 2016 sales year. According to the National Association of Automobile Manufacturers of South Africa (NAAMSA), 557 586 cars were sold last year.

Many of these are often loaded with additional features, such as keyless entry, panoramic sunroofs, leather seats etc. that can push their cost far above the sticker price.

The Value of Advice to Improve the Customer Experience

Experience indicates that customers often provide insurance companies with incomplete information when signing a policy agreement. Later on, this might lead to claims payments that do not cover the full value of the vehicle.

The value of advice comes in when brokers enable customers to avoid being underinsured by asking questions, like:

  • What optional extras did you purchase and cannot do without? Have you fitted aftermarket accessories? These types of questions are especially important when customers insure new cars, as these are often loaded with optional extras that push the vehicle’s value far above the factory price, making it difficult to determine the insured value correctly.
  • What are the details of the purchase agreement of the vehicle? It enables brokers to determine whether the customer needs credit shortfall insurance.
  • When was the vehicle manufactured and when was it registered? It enables brokers to register the correct vehicle model and make so that should the customer need to claim they will get a full payout to replace their vehicle and not an earlier model.

From the answers provided, brokers have the necessary experience to advise the correct insurance product and an appropriate value to insure a vehicle for.

And, while it might be tempting for customers not to specify all the optional extras that they have fitted in an attempt to save costs, brokers aren’t easily fooled and will assist them to make sure that they do not find themselves under-insured. They will also have the opportunity to explain that adequate insurance cover becomes even more important in tough financial times.

Therefore, brokers play a key role in protecting the reputation of our industry and improving customer experience. By simply asking the right questions, they do the very important job of helping customers purchase adequate insurance to avoid unnecessary nasty surprises.

Their valuable advice also shows customers that, although an insurance policy is intangible and might not sound that exciting, it certainly has value in protecting what’s important to them.

By Hannes Smith, Head of Personal Lines & Operations at Old Mutual Insure

bluecardsWhen clients experience financial stress, unpaid debit orders may occur. In a recent matter, the Ombudsman for Short-Term Insurance found in favour of an insurer for repudiating a claim due to an unpaid premium.

The client missed a premium payable by debit order due to insufficient funds in his account after he had been dismissed from work.

The advisor informed the client that a double premium would be deducted from his account the next month, and the client made sure there was enough money in his account to cover the amount.

The client called the advisor to confirm that all was in order. The advisor’s assistant contacted the insurer’s call centre and was allegedly informed that all premiums were up to date and no further payments were required.

Two weeks later, a severe thunderstorm caused R30 000 damage to the client’s home. After the client submitted his claim, the insurer informed him that his claim had been repudiated as the policy had lapsed due to non-payment of the premium.

The advisor assisted the client and appealed to the insurer. He referred to the telephonic conversation with the insurer, in which the insurer confirmed the premium had been paid. The advisor provided the time and date of the call and motivated for a reinstatement of the policy and that the claim should be paid to the client.

When the insurer declined the request and rejected the claim, the client lodged a complaint with the Ombudsman for Short-Term Insurance. The insurer informed the Ombudsman that due to technical difficulties the telephone recording could not be retrieved, and thus there was no record.

The insurer maintained it was within its rights, as the policy wording made it clear that premium payment was the sole responsibility of the insured. The wording also clearly stated that the benefits would lapse after a specified period of non-payment.

The Ombudsman duly ruled in favour of the insurer.

So, what happened?

A debit order that reflects as paid and then shows a reversal a short while later is a common occurrence that results in much debate between banks, clients and companies expecting payment. In this matter, it appears the call to the insurer to confirm payment was made in the timeframe after the payment showed as having gone through and just before it was reversed.

What happens in reality?

Many clients experience cash flow problems from time to time, as financial responsibilities and challenges occur. When a client is financially stressed, and there is not enough money in his or her bank account to cover all the debit orders, the first companies whose debit orders run through the account get paid.

If bond, cell phone and loan payments run through a transactional account, for example, banks ensure the bond payment runs first to improve the likelihood of a successful collection.

Some companies, usually microlenders and banks, use a debit order collection system called NAEDO. This system continuously scans a customer’s bank account and takes the debit order amount due when sufficient funds are available in the account. Money that gets snatched by this system cannot be reversed.

Not all insurers use the NAEDO system, so if the debit order for your premium is reversed, the insurer might not try to collect it again.

How to protect your reputation

To prevent incidents such as the above from becoming your fault, make sure your record of advice stipulates that premium payment is the client’s responsibility and that non-payment will result in claim repudiation and loss of benefits.

If you assist a client when there is a problem, note the call centre reference number and request an email confirming what was discussed on the phone. If this is not immediately forthcoming, send an email to the call centre referring to the conversation, and inform the agent that your request has not been fulfilled.

Make sure your administration staff sign a declaration as non-advice givers. It will ensure they are aware that they must be very careful when conveying information to clients. They must take care not to give advice, as they are not licenced to do so, but they may pass on factual information to clients.

If clients are present, ask them to sign a short record of advice or declaration that briefly records what was done for them. Always document that clients know they need to confirm with their bank that payment has been made. You can also advise clients to spread their debit orders over a period of time to better manage their cash flow.

Remember to apply TCF principles in your business procedures and make sure you can evidence them by being able to show that you have made every effort to assist your client.

By applying the above recommendations, you can protect yourself from reputational damage and ensure you do not become the ‘fall guy’ when claims are repudiated because premiums were unpaid.

Sourced from Masthead


It is time for unsolicited SMS marketing to come to an end, finds FSB.

The Financial Services Board (FSB) has, as of 1st January 2018, passed new regulations, namely Policyholder Protection Rules (PPRs). It states that consumers must be able to opt out of insurance marketing SMSs at no cost.

The average consumer receives numerous SMSs a month from insurance providers. Potentially millions of unsolicited insurance related SMSs are sent per year.

The number of SMSs sent to consumers has rapidly grown because it is less intrusive than a phone call, and it is low cost. The time has come for insurers to market to consumers ethically. Contravention of the PPRs could attract enforcement action if an insurer does not comply with the legislation.

PPR requires insurers to consider the appropriateness of the medium in relation to the complexity of policy features or the information communicated; this also applies to the use of SMS as an advertising tool.

The consumer must be afforded the opportunity to ‘opt-out’ of receiving marketing, and insurers may not allow consumers to incur a charge, as they have done so to date.

Consumers want to be able to opt-out of marketing from insurers but receive updates and alerts regarding the status of claims, for example. As a result, ‘do not contact’ blacklists are ineffective as any communication, regardless of blocked content.

PPR is a step in the right direction for consumer rights regarding direct marketing; and will hopefully lead all FSB members, and ultimately all businesses engaging in direct marketing, to make use of a mechanism that allows consumers to choose what they receive.

The bottom line: consumers now have a voice to choose what insurance marketing they receive, giving them the power to hold to account insurance providers that continue to disregard the free reply SMS mechanism.

By replying “STOP” to insurance SMS marketing, insurers are required to unsubscribe you at no cost to your airtime or monthly balance. The introduction of PPR is an excellent win for consumer protection and the longevity of direct marketing.

If a consumer is charged, they should contact the insurer and lodge a complaint and demand a refund. Should this not prove fruitful consumers can lodge a complaint with the FSB. Short-Term Insurers (STIs) have until June 1st, 2018 to implement no-cost opt-outs to consumers.

Published in RISKAFRICA Magazine

February 19, 2018

fsca logo news 24140 19627As of 1 April 2018, there is a new sheriff for the South African financial services sector. The Financial Services Board (FSB) has been replaced by the Financial Sector Conduct Authority (FSCA).

Here are five things you need to know about this development.

1. The change from the FSB to the FSCA is a further step on the path towards implementing the "Twin Peaks" model of financial sector regulation in South Africa.

Twin Peaks is a model for regulating financial services. Notwithstanding the David Lynch reference, Twin Peaks was pioneered in Australia in 1998 and has since been adopted by the Netherlands, Belgium, New Zealand and the United Kingdom.

To date, South Africa has adopted an "integrated" approach to financial regulation with the FSB acting as a "super-regulator" with responsibility for regulating both the conduct of financial market participants like investment managers and also the prudential soundness of financial institutions like banks.

The main advantage of the super-regulator approach is that it focuses limited resources, notably personnel in countries where these resources are scarce.

However, critics argue that market conduct and prudential regulation require fundamentally different approaches and cultures, and note that no country that has ever adopted Twin Peaks has ever gone back to a super-regulator model.

2. South Africa has implemented Twin Peaks through the Financial Sector Regulation Act (FSRA) which has come into force but is only partially in effect.

3. The twin peaks of regulation in South Africa will be:

* market conduct regulation, including investment funds and investment managers, which will be the domain of the FSCA which replaces the FSB; and

* regulation of financial institutions, including banks, which will be the domain of the Prudential Authority (PRA), housed in the South African Reserve Bank.

4. The shift from the current sectoral licensing model to a more centralised, activity-based licensing model has not yet been adopted. It will follow the implementation of a new licensing regime, which will focus on defined activities that a prospective licensee wishes to perform rather than on particular sectors of the market.

The Conduct of Financial Institutions (COFI) Act will define all of these activities in a single, overarching law and will replace the Financial Advisory and Intermediary Services Act (FAIS).

Financial institutions, including entities currently regulated as financial services providers, will need to hold a licence from the FSCA to render a financial service in respect of specific, defined activities they perform. National treasury has set up a panel to develop the COFI Bill, and it is anticipated that the first draft will be distributed for comment around the middle of this year.

5. The parameters of licencing under the COFI Bill have not been finalised, but current discussions have contemplated that –

a) a "one size fits all" approach will not be taken to licensing but instead the the requirements for licensees will be proportionate to the risks underlying the business activities of different entities;

b) and the FSCA will enter into Memoranda of Understanding with other regulatory authorities, including the PRA, so that there is clarity as to the requirements applying to licensees who fall under the supervision of multiple regulatory authorities.

It will take some time for the draft COFI Bill to be finalised. Until then, the licences issued by the FSB will remain in force, and the licensing of new entities will continue to take place under the existing financial sector laws, albeit the FSCA will implement those "old" laws.

By Shayne Krige, Werksmans Attorneys, 11 April 2018

Source FA News

admin staffThe Financial Services Conduct Authority (FSCA) or old FSB provided clarity in terms of its view on any personal assistant or administrative employee who performs any activity relating to financial services, also known as intermediary services as per the definition in the FAIS Act on behalf of a representative (Rep) or Key Individual (KI).

The section pertaining to the appointment of representatives in the new fit and proper requirements refer.

With the increased volume of administrative duties and paperwork following the ever-increasing legislative and regulatory requirements, many Reps and KI’s started relying more and more on their personal assistants and administrative staff.

The staff perform office administration (Intermediation) services on behalf of the Rep or the KI, without considering whether such administrative duties were intermediary services.

According to the FAIS acts, an intermediary service is performed by the personal assistants/administrative employees who assist clients in any of the following aspects:

  1. Receiving, submitting or processing claims on behalf of the client.
  2. Completing forms on behalf of the client.
  3. Adding or removing items from a short-term medical or long-term insurance policy or investment.
  4. Adding or removing benefits from an insurance policy, medical insurance, medical scheme or investment.
  5. Collecting premiums from a client in respect of a financial product.
  6. With any service performed by the assistant or administrative staff on the instruction of a client to buy, sell, deal, invest or disinvest in, replace or vary a financial product.

All personal assistants and or administrative staff who perform any of the above duties must be registered as a representative at the FSCA for rendering intermediary services only.

Compliance officers or the KI will need to register the staff on the FSCA’s register from 1 April 2018, provided that they have received all the required documentation in terms of FICA and FAIS.

The practical implication could be as follows:

Any person appointed as a representative (whether for advice, intermediary services or both) must meet the minimum fit and proper requirements. These are:

  1. Qualifications
  2. Experience
  3. Regulatory examinations
  4. Continuous Professional Development
  5. Product specific training
  6. Class of business training

All administrative staff or personal assistants have to be registered on the representative register. They must have a matric or an equivalent (NQF4) school leaving qualification before they may be registered on the FSCA’s register as a representative for Intermediary Services.

Once registered on the FSCA register, the following criteria will apply:

Each personal assistant or administrator must obtain/receive the following while working under the supervision of a duly qualified financial adviser within the same company:

  1. Product specific training for the products marketed by the financial adviser by 31 July 2018 (this training will be provided by the relevant product providers).
  2. 18 hours of continuous professional development between 1 June 2018 and 31 May 2019 (The FSP in partnership with an accredited and approved Training Provider, who will assist in obtaining and uploading CPD activities).
  3. Class of business training in the product classes marketed by the financial adviser by 31 July 2019 (this must be done by an accredited training provider such as Integrity Academy or other QCTO or Inseta accredited providers).
  4. The preparation for regulatory examination for representatives by 30 June 2020 (which can be done through an institution such as Integrity Academy or other QCTO or Inseta accredited providers or your compliance officers).
  5. A full qualification recognised by the FSCA (Minimum NQF5) by 30 June 2024, (which can be done through an approved and registered institution such as Integrity Academy or other QCTO or Inseta accredited provider).

If the personal assistant or administrative employee assists with duties relating to short-term insurance and long-term insurance, Health or Investments, the higher qualification requirement will apply.

Compiled and written by:

JH Wynand Louw CFP® FIISA

#AFSOnline #WynandLouwCFP #WynandLouwAFS

Based on an original article written by Jackie Drotsky, Licenced Compliance Officer, Momentum Consult

Financial Services Board FSB 1The December period is a busy time for the Financial Services Board (FSB) as it uses this time to send out progress updates regarding the current wave of regulatory reform.

The financial services industry has been anxiously awaiting an update on the current status of the implementation of the first phase of the Retail Distribution Review (RDR).

The FSB indicated that it would have liked to implement Phase I of RDR in 2017. However, 2017 is gone, and the FSB is no nearer to implementation.  

Adviser Categorisation

One of the aspects of RDR that the FSB is seeking more consultation on is adviser categorisation.  

According to a presentation made by Leanne Jackson, Market Conduct Adviser at the FSB, the FSB is looking for input regarding: 

- The feasibility of allowing a product supplier agent (PSA) to act as the PSA of more than one product supplier in different, non-competing lines of business, and related controls;

- The standards for allowing PSAs to refer customers to another product supplier in light of the removal of gap filling (the practice of recommending products of other product suppliers where the broker's product supplier doesn’t offer the said product); and 

- Whether gap filling should be permitted for fixed interest annuities. The current thinking is this is not necessary, but it can also be managed through referrals.  

According to the presentation, other planned consultation points include the conditions for allowing a juristic entity to operate as a PSA (in terms of – but not limited to – branding and permissible group structures), as well as details on measures to otherwise disallow juristic representatives from providing advice. 

Perhaps the most significant consultation point that the FSB will be looking for guidance on is the conditions for being able to describe advice as independent as well as consultations regarding product supplier responsibility for different forms of advice.

Knocking on Investment’s Door

The FSB is also considering further consultation with regards to the investment industry. 

According to the presentation, the FSB is seeking further consultation on:

- Defining investment management as a specific licensed activity;

- The extent to which investment managers (as defined) should be licensed or regulated differently from model portfolio providers and other types of discretionary mandate holders;

- Clarifying the contractual and business relationships between all entities in the investment value chain to mitigate risks of conflicting advice and conflicted discretion; and

- Third party outsourcing/white label models. According to Jackson, the FSB no longer proposes to prohibit white labels held by entities providing advice, provided conflict risks can be adequately mitigated. 

Jackson pointed out in her presentation that a public discussion document on these investment-related proposals will follow in early 2018. 

An Area of Concern

One of the areas of concern with regards to the RDR process is the FSB’s stance on outsourcing and the possible changes that the regulator wants to implement on the issues they have with outsourced agreements.

There is still a consultative process regarding this, and according to Jackson’s presentation, the FSB is building on the regulations when it comes to binders and outsourcing.

The next step in this process includes:

- Sharing the findings of the FSB’s short-term insurance intermediary activity analysis and testing application in the long-term insurance sector; and

- Engaging in consultations about standards for premium collection as an outsourced activity. 

A New Outlook for Risk Insurance

As part of the RDR processes, there will also be changes in the risk insurance industry. 

According to the presentation, technical work on future commission models in this specific area will continue and will be informed by:

- Intermediary activity analysis findings;

- An actuarial commission testing model being developed in consultation with the Association of Savings and Investments South Africa (for life risk products) which enables the FSB to test the impacts of changing quantum and incidence of commission payments as well as possible changes to replacement commissions; and

- Proposals for a special remuneration dispensation in the low-income market (RDR Proposal TT which related to special remuneration dispensations for the low-income market). 

Collective Voices

Throughout the RDR process, the FSB has been outspoken about the fact that it is consulting with insurers, brokers and advisers on its thoughts regarding the changes that RDR will cause. 

From the start, there has been apprehension about the whole process. The fact that the FSB is seeking further consultation on specific topics provides the industry with a new opportunity to have their voices heard. Insurers, brokers and advisers should not waste this opportunity. 

Written by Jonathan Faurie, 15 January 2018

Source FA News

The IING hosted their second Annual Ladies’ Golf Day at Kimiad Golf Course on the 22nd of February 2018.

Despite the rainy weather leading up to the day before the event, we could not have asked for a better day on the Golf course.

Photo 6

Picture this: no less than twelve Four-Balls of ladies’ teams, from novices to more seasoned players. In other words, super fun with no pressure!

This event always allows for great networking and friendly competition while socialising with industry friends and colleagues.

Photo 2Photo 3

The prizegiving and the well-deserved lunch after a long day on the golf course were held at the Rustica Restaurant on the Kimiad premises.

The ladies who walked away with the 1st Prize were Retha Joubert, Chantelle van Heerden, and Emma Huggins. Congratulations to the winners and thumbs up to everyone who participated.

Photo4Photo 5

The IING would like to thank all the sponsors on the day: main sponsor Empire Fleet Solutions, and co-sponsors PSG, Discovery, Epic, Hollard, King Price and Tracker. This event would not have been possible without them.

Last but not least, a huge thank you to all our loyal members who contributed towards yet another incredibly successful and fun day.

We are looking forward seeing you at our next golf event!

Photo with EFS

Photo 7



Anton Coertzen IING PresidentWhat an honour to have been elected for a second term as IING President.

I have spoken about the value local institutes across the country can bring to our industry on a few occasions. Once more I realise the critical role we have to play, as the Insurance Institute of Northern Gauteng, in our region.

Our values speak for itself:

Inform / Educate / Connect / Support / and Care

Social media and the Internet changed the way we interact with each other. Our social platforms such as Facebook and Twitter and our website need to keep up with the changing demands of our members.

 The IING hosted a hugely successful Presidential Inauguration breakfast on the 15th of March at the beautiful Blue Crane restaurant in Pretoria.IMG 0182 resized

Some of our VIP guests included Thokozile Mahlangu from the IISA and Henri from FIA. Thokozile highlighted the necessity of having a formal Insurance Institute to govern and inform the industry, and also ensure the existence of a professional body who validates insurance professionals for their experience and studies.

The IISA is currently busy with negotiations with various training and academic institutions to ensure that reputable insurance qualifications are readily available to all.


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Visit our webpage to join the IING at iing.co.za.

Our newly elected local president for 2018 is Anton Coertzen (pictured below, right).

IMG 0178 resized

He reminded all the attendees of the immense responsibility the insurance industry has in keeping client interests safe within a volatile market, and that all role players should be involved in support structures like the IING and IISA.

The breakfast was also a very successful networking opportunity for all the insurance professionals in Pretoria and the surrounding regions.



The IING is proud to announce that we have contracted the services of Fatima Maharaj from Learnon to assist members and employees in the Insurance Industry in learning for the Regulatory Exams!!

Date: 14 June 2017
Time: 08:45 to 16:00
Where: Santam Insurance Training Venue – ground level, Menlyn Corporate Park, C/o Garsfontein Road & Corobay Avenue, Waterkloof Glen. (Directions attached)
Reservations: On or before 9 June 2017

Cancellations after 9th is non-refundable

Registration Fee: R500 for members and R550 for non-members

(Please let us know of any special dietary requirements – R90 additional surcharge)

Note that space is limited – proof of payment will reserve your place.
Bring along pen and notebook on the day.

Registration Process:

Bookings will be done through

 Please indicate if you will be writing the REP or KI exam.

1. In order to buy tickets for IING 2nd RE1-5 Workshop 2017 you will first need to register.

2. Click on book Online Now.

3. Please fill in the registration form  and click submit.

4. Once you click submit you will be able to view the ticket details immediately.

5. You have 3 payment options to choose from.

6. Once payment is finalised you will receive the ticket and we will be notified of your attendance.

2016 FAIS Conference Feedback

When I was asked to write something for the Communicator on the 2016 FAIS conference, that took place on the 14th March 2016 in Pretoria, I was wondering for quite some time, where does one start? We are living in an era of so many uncertainties and constant changes, not to talk about the challenges at all. It made me think of the saying: Only one thing is certain; things will change. Even though this might be true, what is also true is that the more things change, the more they tend to stay the same.

Human behaviour does not change that easily. We just have to think back to the recent past with regards to the implementation of the FAIS Act. Many advisors have called it a day and indicated that the industry does not hold a future for them. We went through a period of constant resistance to this change, but ultimately everyone in the industry had to comply or move along somewhere else. Nowadays things like RE examinations is part of the daily operations, things like fit and proper requirements for representatives, FSP’s, key individuals and compliance officers are normal practices in most companies.

Just when we thought that we have settled in, change is on the horizon again. Today we are confronted with even more things that will change over the next few years. We have the implementation of Twin Peaks, RDR, CPD, Binder agreement changes, to mention but a few of the big changes to be implemented. There is talk about the disappearance of FAIS Act that we just got used to.

Let me give a few highlights or for some maybe lowlights of what lies ahead for all of us. It will once again be adapt or die. You will have to adopt, adapt or move along, once again. More prove that the only constant in our daily world of work in this industry is change.

The first topic of discussion involved the future of market conduct and supervision and what it means for FAIS, our favourite for the last 12 years or so presented by Caroline da Silva (DEO FAIS). It was highlighted that we currently have a backward looking supervision element that is compliance based. Once size has to fit all, it does not matter if you are a small, medium or large enterprise. In dealing with supervision, it had an industry silo approach at the FSB. Despite all the rules, the FSB still experience too many examples of poor customer outcomes. The whole focus is not customer centric. The FSB acknowledges that they are not managing conduct and integrity risks proactively.



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We hereby give notice of the forthcoming Insurance Institute of Northern Gauteng’s AGM, to be held on Wednesday 03 June 2013 at 08h30 for 09h00 until 10h30 Santam Menlyn Corporate Park First Floor - Board Room, Garstfontein Road, Pretoria.

All ordinary, professional and licensed members, as well as past and present business partners/sponsors, including all the role players in the insurance industry are kindly invited to this important event and are welcome to attend.


To give members who made insurance their profession the opportunity to directly participate and take ownership of the Insurance Institute, especially with the implementation of the future CPD - continuous professional development in mind.

This will also create a definite platform for all role players and sponsors to affectively become involved in networking in the insurance industry via IING’s education, social and sporting activities.


This is a once in a year opportunity to elect a new council of your choice for the 2013-2014 term. It will also give the incoming council enough time to pre-plan for their term of office.

Kindly therefore diaries 03 June 2013 as an IMPORTANT date.


 Please RSVP before 28 May 2013 – Hendriehet Young

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