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President's Message 03/2021

President's Message 03/2021

I would like to thank all the members and committee for their confidence in me to lead the IING in the next chapter and to head up an amazing committee. ....

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Q2 2021

Q2 2021

What a year we have had thus far. We are facing times that was never seen or experienced before. From 3rd waves and back to adjusted level 4 lockdown to unrests. Insurers, clients, and service providers are all adjusting to the new normal. We at the IING trust that our members and their families are all still well and keeping safe. We wish you a better half to 2021. Challenges will always be there. How we react to them is up to us.

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Membership 2022

Membership 2022

Membership structures and value propositions for 2022 remains the same as for 2020 and 2021. Apply or upgrade your membership for 2022. ...

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The IISA has put together a variety of courses in insurance. These courses will focus on Qualification Support for key insurance modules,

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What to Save When You Are About to Lose it All

(Source Daily Maverick)


Writer, journalist, producer and musician CHRIS DU PLESSIS lost his home and everything in it during the recent fires that raged through Knysna. Here he attempts to dissect the schizoid frenzy that comes with the experience.

It’s a damn good question. What DO you pack if your house is about to burn down? I found myself living the cliché on Wednesday, 6 June 2017, as I stood in my living room in Knysna, temporarily overwhelmed by a state of hysterical calm.

But in a moment of clarity, I suddenly knew exactly what to do. I grabbed a white clay lamp that my mom had bought in New York in the late 1950s, scooped up eight beers standing on the kitchen counter and ran to the car.

My first indication that things were amiss was not the thick yellow-grey smog or the wind whipping up debris every which way as Knysna awoke that morning. Nor the palm fronds that lay strewn across the street as I parked in front of the coffeehouse. It was later, just before lunch during a municipal budget meeting I had attended, that the deputy Mayor, Peter Myers, suddenly excused himself with the announcement that his home was under threat of fire.

As everyone stepped out of the town hall onto the street, a frothing conflux of clouds had blocked out the sun, and pungent smoke had started to probe every pore of the downtown district. As the afternoon wore on, reports and rumours abounded in equal proportion. But anyone who cared to squint through the smog could see the refugees streaming across the railway bridge from Brenton, and emergency services swelling as neighbouring towns sent in their forces.

So Brenton is burning, we thought. Brenton is always burning. It had in fact burned badly some ten days or so before. What’s left to burn in ever-burning Brenton? Those of us on the other side of the lagoon breathed a sigh of relief. And all those around me remained in a state of denial even after news filtered through that a family of three had succumbed to the flames in Rheenendal.

But by late afternoon, the flames had leapt clear across the lagoon and formed a torrid alliance which laid waste to properties along the Salt River and was gnawing its way up towards Knysna Heights. As I drove up into my suburb, it looked like any other American disaster movie. Vehicles lined up along the suburb’s exit roads with some breaking rank and moving off to who knows where, people hunched against the weather trying to fasten goods to their roof racks, or gathered in groups to finalise arrangements. Everything had slipped into dead-slow-motion in a silent, surreal landscape of figures on an old fashioned board game.

By the time I turned into my cul de sac, there was not a soul in sight. An eerie emptiness had descended, and it all suddenly felt frightening and desolate. The unsettling quietude followed me through the front door and into the living room that hosted the lamp.

I had probably grabbed it because its long thin neck made it so perfectly grab-able and the beer, well, my throat was parched by tension and wood smoke. And hey, they were Heinekens. But the fact is that, confronted with so many things to suddenly choose from, one might as well take nothing at all. So anything you take is okay – such as a lamp and eight beers – as it doesn’t matter what you choose to hold on to when your life is disappearing down a Dantean abyss. Or the fact that a lamp left unplugged won’t help light the way when you do.

The daughter of a friend not particularly interested in cooking or dancing chose to grab a toaster, her matric dancing shoes and a family recipe book. Another acquaintance decided to languidly start mopping his deck in blissful denial until pressed to take the mop, his golf bag and a fishing rod he hasn’t used for twenty years.

As I was strapping myself into my car seat, I remembered my passport. Back in the wonderland of multiple choices, I grabbed a white silk shirt emblazoned with golden dragons (appropriate in retrospect only) that I’d brought back from Bali, a pair of huarache-sandals from Mexico and then sat down exhausted. “Fuck this. It’s madness,” I spat. “It’s a fucking house for heaven’s sake. Houses are big strong things. Fires are like.. ballet. All snug and romantic and at most a medium for shadow-rabbits. Tiny towers of comfort for R23.95 a dozen. It’s simply my fear of boredom retaking hold, my neurotic self-seeking out unnecessary drama.”

The urgency in a call from All-sound Security shattered my rambling inner discourse: “Hello Mr. Du Plessis. We’re just checking if everyone has evacuated the street.” I grabbed more nonsense, tripped over a carpet I tried to drag down the stairs, recovered and sped out the door once more.

As I exited my road and sunk back down the hill towards town, I caught glimpses of the fervid juggernaut. The renegade crush of grey-black clouds fed by flicks of bright orange reaching up the rising was being mimicked in several other places around Knysna – some manifesting in massive hissing, spitting banks of quivering heat up to 20 metres high. When I entered the eatery where my 10-year-old daughter, Lara, and her mom were waiting, the veil of murk that had settled over the town had started to fill the venue, and it was clear we couldn’t hold out there for too long.

The exit roads to Plettenberg Bay and George had been cut off since mid-morning, and by the time news filtered through that the furnace was edging into the western side of town, everyone, as surreptitiously as possible, started phoning around for anyone they might know with a boat. A coughing consensus was reached by our group to get as close to the water as well and soon our children were being herded into a room at the Angling Club with an assorted collection of hounds and a parrot ensconced in a plastic washing basket.

Gale-force gusts jerked at the doors and rattled the windows trying to force an entry as I negotiated a tiled bathroom floor strewn with twigs and leaves. On my return from the toilet, two girls rushed through the hall: “Out, out, everybody out!” The fire had spewed its combustible bolts across the Salt River and was sweeping towards town. Patrons straining up against the glass could see flower beds of flame springing up beyond the gravel parking lot. Whether we were in dire trouble or not, no one would be taking a chance.

Careening into Waterfront drive towards the opposite end of town, the traffic had thickened, and a sense of urgency was replacing widespread bewilderment. A mumbling Rastafarian, palms raised and head swung heavenward, stumbled into the road a few metres ahead of us before lurching forth, and some minutes later we just missed an anguished mother scooping up a howling child before it could wander into the throng of vehicles. Thankfully, a hotel on George Rex drive had offered free accommodation to refugees, and we peeled off from the river of tail-lights at the turn-off and finally flopped down in a crispy cool double room apartment.

Before our takeaways arrived at a pub down the road, however, the doors burst open with a clarion call to evacuate and ten minutes later we were packed and on the road again. The eastern head would be the end of the road for everyone who had ended up at this junction. Someone at the bar had championed the virtues of that community as the only one to have repelled the natural onslaught without official assistance. And besides, it’s always good to follow rich folk in a crisis if only for the opportunity to elbow an old lady clutching her pearls off the helicopter stairwell for a seat to certain safety, right? But there was scant time to deal with the stab of guilt that surfaced in the wake of that thought.

Because heading southward, we could see the soft pink glow piercing the darkness over Pezula and we took the last other option – to Leisure Isle where thankfully Lara’s mom Anina and her partner Daniel knew a big-hearted family that took us in for the night.

The following morning I stood gazing out over the open spread of smouldering ashes that was my home and burnt out shell of a car that belonged to my partner Rafaela, who had flown out to see her family in Brazil three days before the catastrophe. At least there was a less interrupted view of the lagoon, I thought wryly.

Somewhere in this mangled mess of iron, burnt bricks and powder is a New York Times cover announcing the first moon landing; a bogolan tapestry brought back from Mali, and antique carvings and cloth from Ghana, Ivory Coast, Senegal, and Zanzibar. Number plates of our family’s first baby-blue Plymouth circa 1957 and some truly terrible Bavarian memorabilia from our family’s five-year stint in Munich.

There was artwork in this sorry shambles by South African brush-meisters from Battiss, Boonzaaier, and Carl Becker to Hillary Graham and Hermien Spies, all the documentary films and series I had produced across the continent, as well as hard copy versions (I like them. And computers still scare me.) of stories I penned for newspapers and magazines for over three decades. Hefty loads of photos (screw this digitising crap) were reduced to dust. Also, an old bakelite projector that could conjure up technicolor images of my mother in flaring floral dresses and a bubble-cut, my dad in Florsheims and pleated Oxford bags swanning around the city like Herman Charles Bosman, and my sister and I with toddler-Raybans on holiday in Florida in 1961.

Over a thousand books lay strewn here, some hundreds of years old and many irreplaceable. Every single National Geographic ever printed gathered by my granddad until his death as well as the first Huisgenoot magazines resplendent in watercolour covers of the Voortrekkers entering the land of plenty. With all that paper at its disposal, one can’t blame the fire. It must have smelled all that nourishment a mile off.

I knew that in the days to come a conflicted memory of every item at my former address – from my grandmother’s deco sideboard and cracked floral dining set – to my collection of retro-African kitsch and the silly anthology of songs I composed, would be triggered by a glimpse of colour, a passing whiff or arbitrary aural input. I was aware that I would wake up wincing about my favourite screwdriver or pair of argyle socks. Or (now more than ever) that gold leaf-bedecked bearded Buddha given to me by a monk in Thailand after discovering I had in my possession a bronze version of the same Thai mythological Phoenix he had inked onto his chest.

I suddenly felt very tired and just wanted to go home.

But I also felt curiously lighter with every step away from the site. Less convinced that without such a graphically expedient past, I did not exist. That without the reflective tokens and replay-triggers my life would be meaningless. After all, here I was – all ten fingers and toes still intact and filled with no less or more self-loathing than I’ve always been. Or confidence for that matter. The only difference from now on would be that the artefacts are stored exclusively in my hind-head instead of the lopsided oak cupboard in the basement. And, as my friend Mark Stevenson reminded me when I bemoaned the loss of all the Kodak-moments my daughter would now never experience: “If you’re so worried about retaining memories, try to remember how bored you were when your dad hauled out that box of old stuff or sat everyone down for an evening of slides without you in them.”

No, this is good, I convinced myself in my fresh new guise as would-be Zen-master, this fire is but a purifying force that expelled excess baggage. Mere material weights withholding me from valuable insights or even fully fledged satori. None of the items I lost have any meaning to anyone or anything other than my fanciful ego. Hello, new uncluttered me. But on attempting to start the car, when I noticed my house keys still attached to my car-key holder and realised I could simply throw them away, I choked up just as the Jeep decided to do at that moment. My daughter, tragically also genetically predisposed to hoarding it seemed, put them in her pocket.

On the way out of town to her grandparents’ home in Lake Brenton, I glanced over as her grimace broke into silent sobs. The entire previous night I had played the fool, stayed stuck in my class-clown default position trying to “keep things light” like that idiot in Life is Beautiful. But children are not easily fooled by such folly, and when I reached over to give her knee a “comforting” squeeze, she’d had enough: “Why are you not crying dad!” she retorted angrily, “we’ve lost our whole home!”

“Tell you what,” I said, stupidly clinging to some form of forced social decorum, “we’re nearly out of town, then we can both cry all the way to Brenton.” But we kept on laughing between the tears every time we looked at each other, and it was only just before we parked the car that we’d had a communal weep worth its salt. As it is oft wont to do, the keening helped clear at least some mental murkiness and created space for a semblance of guilt and regret for the hundreds of others that ended up in our boat. Or in others much, much worse.

Standing on the granddad’s deck looking north across the lagoon over the thick, vaporous forest hugging the wetland and the grey-green Outeniqua mountains beyond, anyone would be forgiven for expecting Francis Ford Coppola to come lumbering into view. Rogue whorls of smoke rising from the brush muddied the view from our perch all the way from Montagu Pass to Formosa Peak. Choppers swirled about burping a staccato beat that chopped away at the wailing sirens and the water reflected a morose mauve and silver in the late afternoon light.

By the next day, the cloud-clusters hovering over Brenton had turned a sickly yellow, and the formerly densely forested area from Belvedere to Brenton was an arid, ghostly wasteland. Charcoaled wattle-stalks lined the sandy ridge dividing lagoon and ocean, and strands of blackened cloth and rubber dripped off phone lines stripped by the blaze while loosened lengths of wind-whipped wire coiled dangerously across the tarmac.

In town, the post-apocalyptic setting had been extended to near perfection. Khaki tents dotted the school sports field beside rows of helicopters while sturdy camo-covered heroes of the saga scoured the air with military binoculars or prepared to ride out. A day-glo medley of variant security service uniforms from across the region brightened the muted scenery and trucks lined up along the main arteries to deliver emergency food rations, clothing, and water for the rising numbers of destitute at makeshift relief centres. In the days to come, everyone would be amazed at the level of goodwill extended among local folk and outside assistance.

Some days later as I lay in bed deciding whether I should ever get up to face the world, I heard the familiar rattling of the wind at the window and decided to rather stay in bed for another week. But the window opened wide enough for a massive baboon to climb onto my bed. Mine was the louder shriek, and it retreated, but I could hear the party going on in my friend Warrick Brodie’s living room and rushed out wielding a broomstick.

No one was home except myself and a clan of apes who scattered for the doors and windows through a garbage pit of half-chewed avos, apples, bread, and oranges. Mounds of sugar, flour, oats, and couscous lay strewn across the carpets and baboon-poop, and urine marred progress across the floor. A mother with a baby on her back excruciatingly kept getting stuck on the burglar bars, and I only realised that I had cornered the Alpha when it lunged back at me with a hoarse bark through bared teeth. I retreated, and it bounced around the living room, slipped in its urine and vanished out the front door.

And as I stood there in my underpants, with my feet failing to find a foothold in the baboon-excrement and trying to hold up the handle while the beasts at the door were pulling down on it, it occurred to me that I should perhaps join Rafaela in Brazil. Or any other country with only extreme political turmoil to contend with.

But like most other South Africans that love and hate it here as much as I do, I probably won’t.

President's Message

n this edition of the Communicator, we are focusing on the effect of catastrophic events.

If you have been in the industry for a while, and looking back at certain catastrophic events, you would be able to understand why we need insurance. You insure your assets, and the day-to-day claims happen. Usually, it is a cell phone here and a bumper bash there, but when you lose your house, and everything in it, the reality kicks in on the importance of short-term insurance.

We often look at insurance as a grudge payment, and in tough times, such as what we have experienced these days, our clients are looking at saving where they can. The Knysna fires illustrated once again why we need the correct insurance. Our advice is of utmost importance, and it is up to us making sure our clients have peace of mind.

It is heartwarming seeing how everyone in the industry is pulling together in assisting a town in distress. Every insurer, broker, and supplier involved showed great character. This event is a great tragedy, but it is also an excellent opportunity for us showing the worth of having the correct insurance in place.

The economy is relying on us building this town up again. An early estimate indicates multiple billions in damages. Thus re-insurers will also be playing a pivotal role, and the reality is that it will come at a cost for all of us.

Unfortunately, some people also lost their loved ones in these fires. Nothing can replace them. Our hearts go out to everyone that lost a family member of a friend in these fires.

Hopefully, we would be able to take out some valuable lessons from this catastrophic event and minimize the effects of similar future events.

Go well, and make a difference in what you do!

Anton Coertzen, President IING


Wednesday, 23rd August 2017
Time: 09:00 - 12:
Venue: Wingate Country Club, Norval Street, Moreleta Park

Please join us at the Motor Forum -. We will be looking at the sustainability of Motor Insurance in its present format. Accessibility to and penetration of the market.
Innovation to secure the future of the Motor Insurance market as well as the future of Motor Insurance and Indemnification. Valuable statistics will also be shared in understanding the current market.

August 2017


Dress Code: 

Business Smart-casual
  CPD Points allocated



Sustainability of Motor Insurance in its present format.

Gerald van Wyk is the Executive Head of Distribution Services at Discovery Insure responsible for establishing and managing business relationships with intermediaries. He is a member of the executive team and is the current President of the Insurance Institute of Gauteng. Gerald is passionate about the role of advice in the insurance value chain and holds a bachelor of commerce in Risk Management from the University of South Africa and a Senior Management Development Certificate from the University of Stellenbosch Business School.

Economic influences, governance within the industry and Compliance issues motor dealers are faced with.

Andre Oelofse have been involved in the Automotive Information industry for over 21 years. Originally starting at Mead and McGrouther (now TransUnion), where he was Operation Director responsible for the Vehicle valuations. This grew to include strategic vehicle statistics and analytics for the South African Vehicle market. Andre joined Lightstone 4 years ago and have been responsible for setting up the Automotive data division responsible for providing valuations, verifications and overall statistical and analytical models for the automotive, insurance and financial institutions.

 The future of Motor Insurance  and Indemnification

Gerhard Genis head of Quality Management and Training with Santam. Holds numerous formal qualifications, including an MBA from Henley Business School (London) and with international experience with Santam’s presence in UK and Europe. Serves on various industry bodies, including the Board of Directors of the Ombudsman for Short term Insurance. In addition, Head of Claims Administration Services, Client Care and Retention, Responsible Business Practice and Cost Containment, in respect of all of which he will share his extensive practical knowledge and experience.



Registration & Refreshments


Welcome David Harpur (IISA)


Gerald van Wyk - (Discovery) 


Gerhard Genis  - (Santam)


Refreshments & Networking


Pieter Wessels - (Lightstone)


Final Closing -  Anton Coertzen (IING)


IING Member

R 250.00

Per Person

Non Member

R 300.00

Per Person

Every person or company wishing to attend is required to complete a registration form or access will be denied.

Individual Registration

Group Registration


The year 2016 has witnessed the continued ascendance of gold in both price and investor attention. It happened no doubt in response to investor frustrations of a world without risk-free yield, political risk considerations (e.g. Brexit, US elections), slowing GDP growth and earnings growth concerns in the developed world, given corporate profits’ historically high share of GDP.

We have always struggled with the concept of arriving at a “fair value” for gold, given that supply/demand dynamics are overwhelmingly driven by investment sentiment toward the metal (there is a very tight correlation between retail gold ETF [exchange traded fund] flows and the gold price). However, we concede that the confluence of current macro factors will likely result in an alignment of the stars for the prospects of the price of the precious metal.

Importantly, we note that the South African gold mining industry is very profitable at current spot prices. Looking back, the 2013 collapse in the gold price prompted further focus on cost rationalisation. Companies have been forced to prioritise profitable ounces instead of growth for their own sake. The relative positioning of businesses along the cost curve is important to note.

Harmony Gold’s status as the high-cost producer, for example, makes it the most levered to the gold price. At spot FX/ gold price the stock trades at a spot P/E multiple of ~8x, but a 20% gain in the gold price ($1,640) drives a doubling of the company’s earnings. Conversely, low-cost producer (albeit illiquid) Pan African Resources is not as levered to changes in the gold price:

Until recently, dividend payouts from gold miners have been low. AngloGold Ashanti did not pay a dividend in its most recent financial year, and it is currently shoring up its balance sheet with the intention of resuming dividends in time. Harmony Gold did not pay a dividend due to unprofitable operations. Given the restructuring in balance sheets that has occurred and remains ongoing, it is likely that dividends will resume going forward. Pan African Resources, Gold Fields, and Sibanye Gold have maintained their dividends through the last gold bull market and subsequent decline.

Price appreciation of gold miners has been significant (the JSE Gold Mining Index [J150], is up 163% YTD). This stems from the inherent leverage to the gold price, which is up c. 27% YTD. The significant price appreciation of miners has largely been in line with improvements in earnings power given gold’s performance this year. However, at spot valuations are not demanding, and we would expect further leverage to share prices should gold continue to appreciate in value.

A crude view of free cash flow margins can be obtained using all-in sustaining cost (AISC), a non-GAAP measure of unit costs. AISC includes production costs and maintenance (sustaining) capital expenditure. At spot, SA-listed miners are enjoying healthy free cash flows. AngloGold Ashanti is using its cash flows to shore up its balance sheet. Sibanye Gold has directed its cash flows towards acquiring other mining assets (platinum so far), stating intentions to continue buying assets at what CEO Neil Froneman believes are attractive prices. Pan African Resources has made minor acquisitions, most recently expanding into coal via its Uitkomst Colliery acquisition. Beyond that, management’s focus is to pay a peer-leading sustainable dividend.

While it is inherently tough to make predictions of a future spot value of gold, we believe the stars are aligning for the metal as an alternative currency and “insurance policy” in an environment where the macroeconomic backdrop is becoming increasingly uncertain. The bull market for gold we have witnessed YTD should also be seen in the context of where it has come from – the gold price was $1,800 as recently as 2012; at that price, the sector would trade at a 3.5x spot P/E multiple given the depreciation of the rand since 2012. This would leave plenty of room for upside from current levels.                                                                                    

                        By Matthew Norwood-Young: Head Sales and Marketing Anchor Capital

British Fraudster fails to escape Pollsmoor


British fugitive Raymond Nevitt, arrested in Cape Town, failed in his bid to get transferred from Pollsmoor in Tokai to the reputedly more congenial Goodwood prison. Nevitt, 51, is facing extradition to the UK, where he was found guilty of embezzling R60-million in 2008. He skipped the UK while awaiting sentencing and used a fake passport to travel to Spain, Thailand and eventually South Africa.


Interpol and the South African police pounced on Nevitt, 51, in Constantia. According to national police commissioner Riah Phiyega’s spokesman, Lieutenant-General Solomon Makgale, Nevitt has been hiding in South Africa for five years.


“He was convicted and sentenced in 2008 to three years [and] nine months imprisonment for five counts of fraudulent trading in relation to Ravelle Group of companies, which sold second-hand computer parts to the PC maintenance industry,” Makgale said.


Makgale said Nevitt, who went by the alias of Paul McCann, was “found with 28 cellphones and a large quantity of SIM cards”. Nevitt appeared in the Wynberg Magistrate’s Court and asked to be moved to Goodwood because he had “cardiac problems”.

The court turned down the request.

Source: Timeslive

Kerry Noble: Fraudster who swindled her own gran out of £78k - ordered to pay back just £370


A fraudster who cheated her gran out of at least £78,000 has been ordered to pay back just £370 - after claiming she was skint. Heartless Kerry Ann Noble was jailed for two years last October for what a judge called a “grave and gross breach of trust.” She admitted obtaining cash by deception from a mortgage fraud. Leeds Crown Court heard the fraud netted £97,22 but she only had £370 left.


Noble, 40, of Longwood, Huddersfield, who appeared over a video link from prison, was told she will have six months to pay or face a further 14 days in prison. The court was told she got a mortgage for a home in Royd Street, Huddersfield in 2005 after lying about her income and that of her husband. The application was successful and £159,589 went into her bank account where much was swallowed up by existing debt.


Granny Christine Stevens had moved in with Noble and was paying her £400 rent per month. Noble claimed she originally intended to repay the cash but continued taking money even when there was no hope of doing so. The property at Royd Street has since been repossessed.

Source: www.mirror.co.uk

Whisky evening 2016

On the 23rd of June 2016, the IING hosted our first ever exclusive whisky tasting event aimed at executives within the industry. The event took place at the upmarket Menlyn Boutique Hotel in their Champagne Lounge and was well received due to its exclusivity, with limited seats available to guests.

 Sean and Carl from The Whisky Rebellion based in Johannesburg hosted the evening. Both have a wealth of whisky knowledge and bring something unique and exciting to their tasting experiences. Our particular tasting on the evening was the Sexy Scottish Singles, a variety of Scottish single malts.

 All attendees enjoyed the experience, whether they were whisky connoisseurs or novices. The guests were able to engage the hosts with interesting questions on the different whiskies being tasted.

 It was not all about the tasting, however. The executives had the opportunity to network with like-minded colleagues within the industry and on occasion make new contacts.

 We can honestly say the evening was a huge success. Several guests expressed their interest in the next tasting before departure.

 Watch this space for our next tasting.

“Thank you for a most enjoyable evening” - Joy Cochran PG Glass Sales Director

Information and Preparation Session

 Due to the high demand from numerous companies, IING presented a successful second RE1 & RE5 Information and Preparation session for 48 participants at the Santam offices in Pretoria on 16 March 2016. We received great feedback on both the workshop and the facilitation. Due to continued requests, the second session for 2016 will follow in October. Details will be communicated on the Insurance Institute Northern Gauteng website, iing.co.za.

Participants came from various companies to attend the RE session and enjoyed the workshop immensely. We received testimonies from delegates who wrote and successfully passed the RE5 and came back to do the RE1 workshop. The knowledge and skills gained from this course will undoubtedly benefit the attendants with their preparations for their future examinations.

We extend our appreciation and gratitude to Fatima Maharaj from Learnon for a very astute and well-executed facilitation. Her time and knowledge, as we all came to know, is unsurpassed. Fatima guided the attendees on how to concentrate on the relevant material for the examination, which included:

  • Record-keeping: FAIS
  • Record-keeping: Code
  • Record-keeping: FICA
  • Confidentiality of client information
  • The impact of FICA on the FSP
  • The role and power of the OMBUD for financial service providers (FAIS OMBUD)

A special thanks to Marieta Steyn, President of the Insurance Institute Northern Gauteng, for welcoming the participants.

All the best for everyone who still needs to write the examinations!

Malebo Mathe


And it’s a STRIKE! Wait – a spare. Oh no, a gutter ball! Our annual Tenpin Bowling Event took place on 19th of May at Menlyn Fun Company, Menlyn Mall. An evening enjoyed by all participants, this successful event continues to challenge participants’ dexterity and aim.     

As always, a winner must prevail and after fierce competition, Teams C-Track and Mi-Way shared the glory.

Tenpin Winners

The pressure was too much for Team PSG, who walked away with the Booby Prize.

PSG Team

 Groups fabulously displayed their spirit through Team shirts. But again, the C-Track team were the cat’s meow – taking the prize for the best-dressed team.

We were very grateful for the support of our sponsors, King Price, Tracker, Hollard, Beam-E, and Santam. Thank you. We had a fantastically fun time.

 View more photos from the evening on our Facebook page.

 by Karen Vincent

Responding to an SMS that advertises WhatsApp add-ons or updates could cost you hundreds of rands per month.

This is according to IT consultant and prominent technology blogger Liron Segev who has highlighted what he calls just the latest WhatsApp ‘scam’ to hit South Africa.

It starts with mobile phone users receiving an SMS from a Wireless Application Service Provider (Wasp) saying “you have not updated to the latest WhatsApp Add-ons.” The SMS then prompts the user to ‘click’ - or rather press - on a link.

Segev says ‘unsuspecting’ victims will activate the link, which opens up the phone’s web browser and leads to a page with a big green button that says ‘continue’. However, the risk is that users may skip over the fine print at the bottom of the web page, which details how the service will deduct R7 per day off their phone bill. If left unnoticed, this could add over R200 to your phone bill per month.

This could help these ‘Wasps’ earn large amounts of money, even if they only reach small numbers of people. In South Africa, WhatsApp has 10 million users alone, according to research from World Wide Worx and Fuseware.

“The issue is you get scams like this which are playing on the masses, sending out millions of these SMSs, hoping that a certain percentage will actually not bother to read,” Segev explains. “They will catch you when you are not focusing. You will put a couple of clicks in; nothing will happen. You will think nothing of it, but then little amounts of money come from your account without you realising it,” Segev says:

Segev further says that this type of SMS sign-up is just one of many as other companies send out text messages prompting users to deactivate or even upgrade WhatsApp. WhatsApp can only be updated via the Google Play apps market for Android or the Apple App Store.


 Ironically, SMS scams such as those highlighted by Segev can be deemed legal, because they inform users of future deductions off their phone bills. “The crux of the problem is that the companies doing it are actually legally allowed to do this. And they’re abiding by the South African spam laws. They say exactly what they are going to do,” Segev says.

 “If you read a site, they are honest, and they say exactly what they’re going to do. You are signing up for a new social network that is premium; that will you be paying R7 a day for. They say that in black and white: they’re not hiding it.

 “They are counting on the fact that we don’t read things properly. They are counting on the fact that we are busy, and that all we are going to do is click the continue button. Technically, they have abided by the rules and regulations, which state that you’ve got to disclose what Section 45 of South Africa’s Electronic Communications and Transactions Act says: ‘no agreement is concluded where a consumer has failed to respond to an unsolicited communication.'

 In a WhatsApp premium service SMS case, just clicking on the continue button could be classified as a confirmation response. Meanwhile, Section 69 of South Africa’s new Protection of Personal Information Act has the following to say about ‘direct marketing by means of unsolicited electronic communications’: “The processing of personal information of a data subject for the purpose of direct marketing by means of any form of electronic communication, including automatic calling machines, facsimile machines, SMS or e-mail is prohibited unless the data subject:

a. has given his, her or its consent to the processing; or

b. is, subject to subsection

c. a customer of the responsible party.”

With the WhatsApp SMS scam, receivers of the communication risk giving their consent by accepting a link.

 Prevention, better than cure

To prevent yourself from being a victim of unscrupulous ‘Wasps’, be wary of SMS messages asking you to click on links. “Developers would never rely on an SMS system to mass e-mail or SMS everyone to say ‘please update your software',” Segev says.

Source: Fin24.com

Vehicle crime is a highly organised criminal activity which affects almost every country in the world. Many South Africans have been affected or know someone who has been a victim of vehicle crime (such as theft, hijacking or fraud).

 The most recent South African crime statistics, which were released by the SAPS in September 2014 and which apply to the reporting period between April 2013 and March 2014, indicate a 2.6% decrease in vehicle theft (down from 58 312 to 56 616). Regarding aggravated robbery, the SAPS reported an increase from 9990 to 11 221 in hijacking (a 12.3% increase), while truck jackings had also increased by 5.1% (to 991 truck jackings).

 What about vehicle fraud, such as the cloning of vehicles? How big is this problem? According to the South African Insurance Crime Bureau (SAICB), vehicle ‘cloning’ is a scam that is growing at an alarming rate all over the world. In South Africa, vehicles to the value of approximately R8.5 billion are stolen or hijacked annually. Shockingly, 36.4% of these cars (valued at R3.1 billion) stay behind in South Africa and are filtered back into the hands of consumers as cloned vehicles.

 What is vehicle cloning?

Cloning a car is the equivalent of identity theft. It simply entails stealing a legitimately owned vehicle’s identity. Cloning refers to the exact duplication or copy of a car which was legally bought and registered. According to the SAICB, a cloned vehicle, as a term, is used to describe a car that has had its identity changed, usually because it is a stolen or hijacked vehicle.

 How is it done?

Criminals have become experts in getting rid of a vehicle’s original identity number and information simply by cloning it. The cloning of vehicles happens when criminals transfer the stamped VIN number, the printed VIN sticker and the stamped engine numbers from legally owned vehicles to illegally obtained vehicles of the same make, model and colour, to legitimise the stolen vehicle. As a result, there are suddenly two or more cars that look exactly the same regarding their identity and vehicle identification.

 Basically, the criminal steals the identity of a vehicle which is authorised in the system to authenticate the stolen vehicle. A whole network of role-players is required for vehicle cloning, from the person who steals or hijacks the vehicle to the corrupt official at the licensing offices. The criminals involved in the cloning of vehicles are usually part of a syndicate that specialises in vehicle crime and that sells these cloned vehicles to consumers who do not suspect any wrongdoing.

 Methods used

Criminal syndicates apply various methods in obtaining the identity of vehicles to clone.

 These methods include:

 Purchasing wrecked vehicles. The particulars of the wrecked vehicle are taken and transferred onto a stolen or hijacked vehicle. It seems that vehicle cloning has been made easier by the fact that vehicle salvage is more readily available to the public, mainly via auctions where syndicates purchase these wrecked vehicles and then transfer the particulars of the wrecked vehicle onto a stolen or hijacked vehicle. However, according to the SAICB, this method is costly and leaves a paper trail through receipts that could be traced back to the purchaser of the wrecked vehicle.

 Using dormant records on the eNatis system. Dormant files can be records of vehicles that were built by manufacturers in South Africa, registered, and then exported out of the country. The Manufacture Import Build (MIB) record remains and makes it easy for corrupt officials to obtain a new identity for a stolen vehicle. It can also happen when a foreigner buys a second-hand car and takes it out of the country. Although the vehicle has left the country, the record remains on eNatis. The SAICB notes that this method of cloning is very efficient as the vehicle identity used for the cloning is no longer in the country and is, therefore, harder to track.

  Using the records of wrecked vehicles. When insurance companies want to dispose of their wrecked vehicles, they sometimes find that the vehicle is no longer registered in the company’s name. This results in a headache for insurance companies as the disposal of their wrecked vehicle becomes almost impossible.

  Using live records of vehicles. This happens when criminals “hijack” the live records and registration details of vehicles that are financed. When the registered owners want to renew their vehicle’s licence, the owner makes a shocking finding, namely that the vehicle is no longer registered in his/her name.

  Anybody can be a victim

After the ‘marriage’ between the fraudulent papers and the vehicle has taken place, the stolen vehicle has obtained its new identity. A middleman can now take the vehicle either to a dealer or to the innocent second-hand buyer. Vehicle cloning results in innocent people becoming victims of vehicle fraud, because they may buy cars without knowing that they are cloned and end up as fraud suspects. Unfortunately, the victims of vehicle cloning are usually the ones who end up paying for this highly lucrative crime.

 Once a cloned vehicle has been identified in a victim’s possession, the insurance cover that has been taken for the vehicle becomes null and void. The authorities also confiscate the car, and there is no possibility of retrieving the money that the victim has already paid for it. Although the victim is not the rightful owner of the vehicle, s/he has to continue paying the instalments despite having lost the vehicle. The victim also forfeits any deposit or additional payments made. The process of identifying the legitimate vehicle and the record is an inconvenience to the innocent owner, who cannot sell such a vehicle until the investigation has been finalised, and at times, the vehicle is held until ownership is proved.

  Criminals who clone cars are so arrogant that they even clone police vehicles. In August 2013, a cloned Gauteng Flying Squad vehicle, which might possibly have been used in more than 35 crimes in and around Johannesburg within a year’s time, was recovered.

  A growing concern

Vehicle cloning syndicates are becoming an increasing concern for the insurance industry. In 2013, approximately 39 000 vehicles reappeared into the system, costing a fortune for the insurance companies which had to pay out claims while unaware that these vehicles were, in fact, cloned.

  How does a vehicle owner know his/her vehicle is cloned?

One of the first signs that vehicle has been cloned is when the vehicle owner begins to receive fines, speeding tickets and other documentation for offences s/he did not commit. For example, you may receive parking or speeding fines for incidents that occurred in areas that you have never visited.

  Consumers must protect themselves

It is important that consumers protect themselves and take the necessary precautions to prevent falling victim to vehicle cloning when buying a car. These precautions include:

 • Buy only from reputable dealers and take practical steps to verify the identification of the car before purchasing it.

• Be careful when buying a used vehicle online or from a newspaper classified advertisement where only a cell phone number is given as a contact.

• When purchasing a used car, ask for the service book/owner’s manual, which should accompany the vehicle at all times.

 Always check the history of the vehicle and make sure that you view it at the registered keeper’s address (as shown on the V5/logbook). Buyers should ensure that the VIN/chassis numbers on vehicles match each other.

  Source: The South African Insurance Crime Bureau (SAICB)

If you suspect that a vehicle has been cloned or know of syndicates selling cloned vehicles, you can report it by calling the Insurance Fraud line on 0860 002 526, calling Crime Stop on 0860 010 111, or sending a detailed SMS to Crime Line 32211.

IING/IISA Insurance Forum 2016-05

The IING and IISA share a common passion when it comes to the training and development of their members. The two organizations held a collaborative Motor Forum at Wingate Country Club on 25 May 2016.

The Motor Insurance – Global Best Practices Forum explored the complexities of the dramatic processes and experiences surrounding the fight against organised crime in the motor insurance industry. It highlighted effective underwriting practices and philosophies and discussed in detail related costs and expenditure. Candidates received exposure to Corporate South Africa’s role in effecting changes in the Insurance Chain of Clients, Member Companies, and Government Agencies. Each participant got away with 3 CPD hours for attending the session.

Mike Pierce from IISA welcomed the participants. On this note, we extend our appreciation and gratitude to Mike for coordinating with all the presenters at the Forum. Natalie Graham opened the forum and welcomed all the presenters and guests. Overall, it was a most informative session, targeting risks inherent in both our lives as well as our clients’.

The Presenters:

Macro and Micro factors affecting the Insurance eco-system and customer experience, aligned with global trends.

Heidi Dias, Head of Claims Transformation at Mutual & Federal, SAICB Board Member, SAIA Motor Committee Chairperson, International Keynote Presenter with 20 years’ experience;

Dias enlightened us on the Macro and Micro factors affecting the Insurance eco-system and customer experience, aligned with global trends, as well as their adoption in the SA environment with cost and savings implications, and strategic guidance for sustaining broker/customer relationships.

The role of the SAICB; the significance and power of extensive and accurate data.

Garth De Klerk, CEO of the SA Insurance Crime Bureau, formerly MD of an Underwriting Manager with shareholders, CGU, M&F, Santam and Hannover Re., with twenty years insurance experience.

In 2005 he established a full Insurance Licence in SA for COFACE, the second largest Credit Insurance Co globally, in which he held the position of CEO/MD for 9 years.

Garth discussed the role of the SAICB, the significance and power of extensive and accurate data, and the types of crimes and syndicates, with sequential impact on costs, including case studies.

Client Care and Retention, Responsible Business Practice and Cost Containment.

Gerhard Genis, head of Quality Management and Training with Santam; Head of Claims Administration Services, Client Care and Retention, Responsible Business Practice and Cost Containment.

Gerhard holds numerous formal qualifications, including an MBA from Henley Business School (London). He serves on various industry bodies, including the Board of Directors of the Ombudsman for Short Term Insurance. He has international experience with Santam’s presence in UK and Europe.

The contents of each presentation are available on the IISA Website.

Malebo Mathe

In this edition, we focus on the ever-changing environment of technology and the impact it has on the financial services sector and our clients. From these articles, it is clear that we need to ensure that our clients are adequately insured and well informed of the cybercrime risks they may experience, and general fraud that occurs due to the state of the South African economy and international trends.

Syndicates identify opportunities on a daily basis to commit vehicle crime or fraud. I believe it is worth your while to read the article on vehicle cloning, issued by The South African Insurance Crime Bureau, as anyone can become a victim of vehicle crime.

We want to thank our sponsors and members for their loyal support towards all our activities.

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On June the 14th a special AGM was
held at Menlyn Corporate Park in
Pretoria.The main purpose of this AGM
was to adopt the new constitution and
to re-elect a new council for the
Insurance Institute of Northern Gauteng.
With the new Companies Act and other
legislation coming into operation, it
became essential for the IING to alter
its Constitution accordingly. The new
constitution is a verbatim copy of that
of the IIG, as required by the IISA, with
only changes in names and area of
The new IING elected committee
members are as follows:

 Andrew Geyer (President), Wynand Louw (Vice
President), James Young (Treasurer),

Natasjha du Plessis (Secretary) Trudie Brummer;
Andre Middleton, JP Young,  Iain Banks

The IING invites you to join us for the
President’s Winter Golf Day

Date: Wednesday 25 June 2014
Venue: Wingate Park Country Club
Competition format: Betterball Stableford
Cost: R 1,000-00 per 4 Ball
Includes: Green Fees, Halfway, Dinner and Prize Giving
RSVP: 17 June 2014 to Marius du Bruyn - MariusDB [AT] glasfit [DOT] com or Johan Prinsloo - johan [DOT] prinsloo [AT] mf [DOT] co [DOT] za

Please send proof of payment together with your 4 ball’s names and handicaps. Tee-off times will be confirmed once payment is

Banking details: STANDARD BANK
Account Number: 012981486
Branch Name: BROOKLYN, 011-245
Account name: IING

Please book carts directly at the pro-shop: 012 997 1547
We look forward seeing you there!

communicator_logoAugust 2011 Communicator

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