iing.co.za  [Insurance Institute Northern Gauteng] (IING) Terms of Service

These Terms and Conditions (T&C’s) constitute the entire agreement between you, the participant, and iing.co.za (IING), its members and partners "us", "we", "our".  

If you visit and register on our website and book for training or purchase a membership on iing.co.za, or if you create hyperlinks to iing.co.za, you accept and agree to comply with the most recent version of this agreement in its entirety.  

When enrolling for a workshop, a webinar, and/or online training, the agreement in force at the time of you registering on the website will apply to that enrolment and its related transactions.  Any hypertext links from this agreement to text elsewhere on this site shall be deemed to form part of this agreement.

We reserve the right to amend this agreement or any parts thereof at any time and without notice.  Amendments to this agreement take effect 24 hours after the agreement has been amended on our web site, and your continued use of the site implies your acceptance of the agreement as amended. 

No hidden fees or buying obligations

There are no fees for registering on website, or for having an participant or member account, with IING on iing.co.za.  There are no buying obligations – you register for what you want, when you want according to the training or membership offered at the dates, venues and formats available from time to time.

No unsolicited emails

You do not have to agree to sign up for our mailing list at www.iing.co.za if you do not want to be notified of any future training.  You can opt-out of our mailing list, at any stage, on the website www.iing.co.za or by contacting us directly at .  You can choose whether you want to receive availability notifications for wish list of training or standby list for a particular training that becomes available.

Website Usage Policy

This is the website usage policy for iing.co.za. We invite you to contact us if you have any questions about the website usage policy.

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Privacy Policy

This is the privacy policy for iing.co.za. We invite you to contact us if you have any questions about this policy. Please email us on or fax us on (086) 515 5142.

We respect your privacy. Please read the full privacy policy as it applies to you.


Security Policy

We take security very seriously. Our servers have been rigorously checked to ensure that they are not vulnerable to unauthorised access and activity on the servers is continually monitored by our service providers.



Cancellation Policy

Please refer to our Cancellation Policy for more information about cancelling training or membership (and related refunds or venue changes).  The Cancellation Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).




The prices displayed for training and membership are not Vatable at this stage.

Delivery costs are only charged on books or other material that you want to order separately from this agreement, and want delivered in printed format.

Though we endeavour to ensure that the prices displayed on the website are accurate, we might offer certain specials for training or membership at any time and it is impossible for us to monitor the prices of all individual services and products manually. In such cases, we shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them.

Displaying a price on the website does not constitute any undertaking by us to maintain that price for any length of time. We will always endeavour to complete your registration at the price quoted at the time of the purchase, but in cases of erroneous pricing or our specially priced training, we may cancel all or a portion of your order and fully refund any advance payments that you have made toward the affected services as long as the material was not downloaded or opened.


If you pay by credit card, we will authorise (reserve) the amount of the order at the time of the order being placed and we will debit the card as soon as we actually start processing the order.  Any subsequent cancellations will be refunded to the card if refunds is approved.

We do not store your credit card details but our payment gateway Payfast does all that. 

Payfast may require further authentication on credit card payments, which they will request from you after you have submitted your payment. 

All refunds will be credited to your customer account.

There is no interest payable on the balance in your customer account.


For deliveries, we use the website for delivery of all relevant material for the training /workshop that you have registered or subscribed for. The facilitation maybe face to face, online webinar or live streaming online. We reserve the right to use any other service providers as needed to deliver the facilitation in exceptional circumstances.

You need to ensure that you provide us with a valid information such as:

  • full names and surname
  • identity number
  • email address
  • professional body name
  • professional body registration number
  • address
  • cell phone number and
  • another contact number

    during the checkout process.

You accept that in order for us to prove delivery of the training services and issuing of attendance certificates, we have to prove to the professional bodies that you personally attended the training. You personally have to sign the attendance registers, and that if any person other than you, signed for the attendance, it would constitute fraud, after which we will have to notify your professional body about the incident.

Unfortunately, proof-of-attendance records cannot be retained indefinitely.

Once you downloaded the workshop manual, material or other information, no refunds will be made and no cancellations will be accepted. Non-attendance of the workshops will also not qualify for a refund. 

Age restrictions and age suitability

The onus is on you to ensure that you and/or the person for whom you may be buying a workshop/webinar/online workshop on the Website, meet any age restrictions applicable to such services ordered by you on the Website, that these restrictions are observed, that you are over 18 and that any product and or service bought is age appropriate. Accordingly, you indemnify iing.co.za from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the iing.co.za Website registration process.

Delayed / cancelled orders

Most orders are fulfilled on time but unfortunately, unexpected delays can occur and we may not always be able to fulfil for whatever reason, within the schedule provided.  The system can be down for maintenance and updates, or the service providers might have and internet challenge. We will do our best to keep you informed of any unexpected delays, or discontinued workshops.

Agreement of sale / cancellations

The registration for a workshop/s, webinar or online course is activated with us only after you have clicked on the [Pay for this order] button. Your order is an offer to purchase the training services from us. We only accept your offer once we have communicated our acceptance to you after the fulfilment of the payment.

Placing an item in your cart does not constitute an order and we cannot be held liable if the workshop/s, webinar or online course is no longer available, or if the price has changed by the time the checkout process is completed.

We reserve the right to cancel an order at any point in time without giving any reasons. In this case, we shall be liable to refund any money already paid in respect of that order for example if a workshop is cancelled for whatever reason by us.

Please note, however, that we may not be able to cancel workshop/s, webinar or online course from an order if you have already downloaded the workshop/s, webinar or online course material.

Using and accessing iing.co.za

This site is for personal use only. You may not make use of content from this site, whether direct or derived, for any commercial purpose whatsoever. You may not use any form of automated search or download technology to access this site unless it is according to the guidelines set forth in our http://www.iing.co.za/robots.txt file. You may not frame or utilise framing techniques to enclose any content on this site without our express written consent.

You are granted a limited, revocable, and nonexclusive right to create hyperlinks to iing.co.za web pages as long as such links do not portray iing.co.za or its affiliates or products or services in a false, misleading, derogatory, or otherwise offensive matter.

Disclaimer and limitation of liability

This site is provided "as is", and you use this site at your own risk.  Neither iing.co.za, its directors, employees, affiliates, partners, agents nor suppliers shall be responsible for any damages or loss resulting from or relating to the use of this site or any of its content, irrespective of the cause of the damages.

We make no representations or warranties of any kind, whether express or implied.

We disclaim all representations and warranties including but not limited to the site and its availability, the content of the site or the accuracy thereof, product availability and delivery times, merchantability or fitness for a particular purpose of information, goods or services.

Force Majeure

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.

Changes and acceptance of terms

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.


Any favour we may allow you will not affect or substitute any of our rights against you.


If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

Governing law

This agreement shall be governed by and interpreted according to the laws of the Republic of South Africa.


Our domicilium citandi et executandi (physical address) for all purposes under this agreement is: Pretoria.  Our PO Box address is PO Box 1347, Menlyn Central, 0077.

Our faxnumber is 0865155142.  Our email address is .

Contacting IING

Please contact us at or fax us at 0865155142.  We will always try to be as helpful as we can to solve any problems promptly.  

Last updated: 04 July 2020